Common queries answered

Frequently asked Questions

Delivery times vary depending on your location, shipping method, and product availability. Typically, orders are processed within 1-3 business days, and shipping may take 3-10 business days for domestic orders or 7-20 business days for international orders. You can check estimated delivery times during checkout or in your order confirmation email.

Most items can be returned or exchanged within 14-30 days of delivery, provided they are unused, in original packaging, and accompanied by proof of purchase. Some products (e.g., perishables, personalized items) may be exempt. Please review the “Returns & Refunds” section on our website or contact customer support for details.

If your order hasn’t been shipped yet, you can update your shipping address by logging into your account and modifying the order details. If the order has already been processed, contact customer support immediately for assistance. Note that changes may not always be possible once shipping has begun.

Once your order is shipped, you’ll receive a tracking number via email. You can track your package by clicking the link in the email or entering the tracking number on the carrier’s website (e.g., FedEx, UPS, DHL). You can also check order status in your account under “Order History.”

For assistance, you can:

  • Visit the “Help Center” or “Contact Us” page on our website.

  • Email us.

  • Use live chat (if available) during business hours.

  • Call our customer service hotline (if provided).

If you notice an error before the order ships, update it in your account or contact customer support immediately. If the order has already shipped, you may need to:

  • Contact the shipping carrier to request a reroute (may incur fees).

  • Wait for the package to be returned and request a reshipment (additional charges may apply).

We ship to many countries worldwide. To confirm availability, enter your shipping address at checkout or check the “Shipping Information” page. Some restrictions (e.g., customs, product bans) may apply based on your location.

Items from the same order are typically shipped together, but if they’re from different warehouses or have varying availability, they may arrive in multiple packages. You’ll receive separate tracking numbers if this occurs. Check your order details for shipment information.

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